Refund policy

Last updated: November 10, 2026

30-day returns

Cookaroo accepts returns within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

How to start a return

Contact us through our contact page or at bullingerkashton4@gmail.com with your order number before sending anything back. We'll reply with return instructions. Items sent back without first requesting a return may not be accepted.

For change-of-mind returns, you are responsible for return shipping costs unless applicable law requires otherwise.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a refund, and you won't pay return shipping.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, place a new order.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method. Your bank or card issuer may need additional time to process and post the refund.

Cancellations

You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it can't be cancelled, but it can be returned under this policy.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

Questions about returns? Contact us at bullingerkashton4@gmail.com or through our contact page.